In our last article, we asked whether Sustainable IT in QA still matters as global priorities shift. The answer was clear: it does. But sustainability in Quality is not just about reducing waste or cost. It is also about the people who deliver excellence every day and how that work reflects responsible business practice under Environmental, Social and Governance (ESG) standards.
Across industries, Quality teams are under more pressure than ever. Faster cycles, smaller teams, and tighter budgets are testing both delivery and resilience. Without sustainable working patterns, we risk solving technical problems while creating human ones.
At TSG, we see Quality across both Assurance and Engineering as a driver of delivery excellence and responsible practice. Through our Five-Pillar Wellbeing Model (Prevent, Support, Monitor, Engage, Improve), we help clients build Quality functions that are not only high-performing but sustainably high-performing.
One financial services client came to us with long test cycles, high attrition, and late-night release pressure. Using our model, supported by familiar tools such as Jira, Zephyr, and Cypress, we restructured workloads, managed environments more efficiently, and introduced regular wellbeing check-ins.
The results spoke for themselves: productivity up 18%, overtime reduced by a third, and measurable improvements in morale and release confidence.
Sustainable Quality teams perform better because they work smarter. They stay stronger, learn faster, and deliver with consistency long after the pressure peaks.
As ESG expectations rise, Quality leaders now have an opportunity to help their organisations move from intent to evidence, showing not just that systems work but that they work responsibly.